The report, SaaS with a Face: User Satisfaction in Cloud-based E-mail Management, is based on research across 248 organisations using SaaS email management solutions. It finds that, whilst the SaaS model is driving real business benefits, the quality of vendor support often leaves much to be desired – and these failings strongly affect customer satisfaction.

Source: SaaS with a Face: User Satisfaction in Cloud-based E-mail Management

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