What is customer experience and why is it important?

This is the question many great professionals and academics have worked hard to answer.

In an article by Vala Afshar, he outlines customer experience statistics from Esteban Kolsky’s survey and research at thinkJar.

The list is packed with eye-opening insights.

For those who are visual learners, Unicom created this infographic to highlight Kolsky’s insights.

20 Statistics of Customer Experience

Source: Unicomcorp.com

Importance of Customer Experience

Source: Unicomcorp.com

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